Return & Refund Policy

We have a 14 days return policy, which means you have 14 calendar days after receiving your item to request a return.


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return/refund process you can contact us at support@39stitches.com indicating the item(s) you would like to return and the reason.

 

Return Conditions

1. You have 14 calendar days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.

2. Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  
3. We do not accept returns on sale items or gift cards.
  
4. Items sent back to us without first requesting a return will not be accepted. 

5. We do not offer Freight To Collect (FTC) service or custom, duties & taxes for the packages returned to us. The returns will be made at your own cost.
  
6. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  
Note: The original shipping fee and Shipping Guarantee are non-refundable.


Return Address

Please contact our Customer Support if you wish to return any items to the return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.


Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 2-3 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.