Return & Refund Policy
We have a 14 days return policy, which means you have 14 calendar days after receiving your item to request a return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return/refund process you can contact us at email@example.com indicating the item(s) you would like to return and the reason.
5. We do not offer Freight To Collect (FTC) service or custom, duties & taxes for the packages returned to us. The returns will be made at your own cost.
Please contact our Customer Support if you wish to return any items to the return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 2-3 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.