FREE SHIPPING ON ALL ORDERS!
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    What are your shipping costs?

    We offer FREE SHIPPING on all orders.
    Please refer to our shipping policy for more details.
     
      

    What is the Return & Refund process?

    We will be happy to exchange or refund any item(s) as long as they are returned in an unused condition and in their original packaging within 14 days of receiving your order.

    The deducted amount will be refunded to your account within 14 working days.

    NOTE: Original shipping charges are non-refundable.

    To begin the the Return/Refund process please contact us at our email support@39stitches.com or our contact us page.

     

    Can i cancel or change my order?

    In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

    Kindly contact us at our email support@39stitches.com or our contact us page.

    NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.

     

    When will you ship my order?

    Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

     

    How do i track my order?

    once your payment is finalized and your order has been processed , you will automatically receive email regarding your tracking information.

     

    Will i need to pay duties & taxes?

    You may be required to pay duties and taxes depending on the laws of your country of residence.

     

    Do you ship internationally?

    We currently ship to over 30+ countries!

     

    There is an issue with my order, what can i do?

    Thank you for bringing this matter to our attention, we would like to apologize for any inconvenience caused during your online shopping journey.

    Your feedback is important to us, kindly fill in the contact us form and we will get in touch with you within 48 hours.

     

    Why did I only receive part of my order?

    It is possible that your order be dispatched from different logistics centers. If this happens, we'll let you know by email which items you will receive in each shipment.

     

    I received the wrong goods, what do I do?

    Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right.

    Please contact us at our email support@39stitches.com or our contact us page. so that they can work to get you your goods as soon as possible.

     

    How do I know my size?

    Size guides with general recommendations are available on each product page to help determine your best fit. 

     

    Is it also for women?

    Yes, our designs are unisex, you can follow the size guide to choose a size suitable you.

     

    My discount code is not working, what do I do?

    We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. 

     

    What payment methods do you accept?

    We accept secure payments like:

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